Shipping / Return Policy
Please do not send the TPE back without giving notice through our email, website, or direct message to any of our social media accounts. We will follow up with specific instructions.
ClimaGuard will not be held liable should the product get lost or damaged during shipping as it will be provided by a third-party forwarding company. Please note we are tracking your shipment until it arrives to the buyers’ assigned address.
ClimaGuard will not be held liable if the buyer has failed to receive the product/s at the assigned address. If the products are returned to the sender, ClimaGuard will charge the succeeding shipment fee to the buyer.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
Please do not send your purchase back to the manufacturer. Email us at email@example.com to receive shipping instructions.
Buyer will be responsible for paying own shipping costs for returning items. Shipping costs are non-refundable.
The time it may take for the exchanged product to reach the buyer may vary, depending on location.
If the buyer is shipping the item, the buyer should consider using a shipping service (with tracking number) or purchase shipping insurance. ClimaGuard is not liable for returns lost via shipping.
Exchanges (if applicable):
Exchanges due to wrong size or defect are offered within 30 days of receiving the item. It is considered wrong sizing only if we sent you a size OTHER than what you ordered. Before ordering please check the correct size through our FAQ page at: https://www.climaguard.co/a/faq
If the size that we delivered is the same as what you ordered but you want to exchange it for a different size, you can do so. However, ClimaGuard will require you to cover the shipping costs for returning the item.
If 30 days have gone by since your purchase arrives, then unfortunately we can’t offer you a refund or exchange.
When returning the product, the Buyer will be responsible for paying the return shipping costs, which is non-refundable. If the buyer receives a refund, the cost of return shipping will be deducted from refund.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the method of payment that was used.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
ClimaGuard offers a Limited 12-Month Manufacturing Warranty. You can exchange the TPE if it is damaged due to factory defect.
It is in the discretion of ClimaGuard LLC if the damage is subject to warranty or not depending on handling.
ClimaGuard DOES NOT warranty any item contained inside the TPE during the occurrence of failure.
TPE cannot prevent large debris collision and punctures from sharp objects with the product and will NOT warranty against it. Before setting up, make sure the ground is free from any sharp objects that may puncture the enclosure/TPE. Replacement is not allowed for such cases (external non-manufacturing factors). ClimaGuard will not accept damaged product if the damage was from outside factors (i.e. Scissor cut, knife cut, or anything of the same nature).